GENERAL QUESTIONS
Why should I trust Gratitude Cleaning?
We understand that inviting a cleaning service into your personal space requires a high degree of trust. As a family-owned and faith-based business, the individuals on our team are chosen not only for their cleaning skills but also for their character and commitment to our core values. We uphold a strong code of conduct rooted in honesty and respect, ensuring that your property is always treated with the utmost care and integrity.
What areas do you serve?
Answers to Your Top Questions.
We proudly serve the the Greater Los Angeles and Orange County areas, as well as parts of the Inland Empire. Please contact us to confirm service availability in your specific neighborhood.
Do I need to be home during the cleaning?
No, you don't. Many of our clients provide us with access (e.g., a spare key, garage code, or lockbox access). We're happy to discuss secure entry options that work best for you.
What if I have pets?
We love pets! We do our best to minimize stress for your pets. Our team works efficiently and respectfully. Having pets secured in a separate room or crated during the cleaning process is generally best for their comfort and our efficiency.
What payment methods do you accept?
Payment is typically due on the day of service. Our customers typically pay with Check or Cash. We also accept payments via Zelle.
Cleaning Process & Supplies
Do you provide cleaning supplies and equipment?
Yes, we bring all the necessary cleaning supplies and equipment to thoroughly clean your space. If you have specific products you'd prefer us to use, please let us know in advance.
What if something gets broken during cleaning?
While our team is highly careful, accidents can happen. In the rare event of damage, please notify us within 24 hours.
What do you not clean?
To ensure focus on our core services and maintain efficiency, there are a few things we generally do not clean. These commonly include fireplaces, laundry, and deep carpet cleaning. Our customized cleaning plans are designed to meet your specific needs, so if you have unique requests, please discuss them with us.
Scheduling & Cancellations
How do I schedule a cleaning service?
You can schedule by calling us directly, or submitting a request form on our website. We recommend booking in advance to secure your preferred date and time.
Can I reschedule or cancel my appointment?
Yes, we understand plans can change. We request at least 24-48 hours notice for any rescheduling or cancellations. Cancellations with less notice may incur a fee.
What if I need to skip a recurring cleaning?
No problem! Just let us know within our requested notice period, and we'll adjust your schedule accordingly.